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Keep your community fixed.

 

why we created LUKE

Our mission is to provide an extra hand to the communities that embrace their surroundings and strive to keep their neighborhood maintained and useful. Items that are in need of attention including street lights, potholes, down signage or overgrown landscaping, are marked, prioritized and assigned easily in LUKE. LUKE provides a closed network for your operations to function while also including an open network to the community where needed.

In any given area several agencies may be responsible for maintenance or upkeep. Energy Providers or HOAs may be responsible for the street lights. A county, city or private district may be in charge of road maintenance. A water district or a city may repair water breaks. All of these potential service providers can be overwhelming for a resident to recognize and organize reporting procedures.

LUKE takes this onerous duty off the shoulders of the resident by simply allowing the public to report ANY item without researching the responsible entity. Simply report the item, LUKE will notify the appropriate entity to resolve the item. And keep you informed on the progress.

LUKE is a modern day 311 system designed for the users experience and operational ease.


I reported a timing issue with a signal light 3 times directly to the City of Houston 311 help line to no avail. After 1 report to LUKE, the signal light was fixed in 3 days! LUKE is very user friendly. The map is easy to pinpoint your location and they give you plenty of room to explain the issue. They respond within 24 hours and notify you with updates. I will definitely be using LUKE from now on!
— LUKE User - 5 Star Review

LUKE is a great operational tool that combines GIS mapping with an intuitive work order system. It allows us to streamline our work orders while saving historical records of work on all of our assets
— Operations Manager